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We aim to respond to your query within 24 hours during our normal working hours. If in any case, you do not receive a reply from us within 24 hours with concern to your query, it could be due to that we are contacting our suppliers/authors/our assigned branch or that it is a weekend or we are on public holidays in our country.
Our Customer service hours of operation (Hong Kong Time)
Monday to Friday from 9:30AM to 6:30PM
Saturday from 9:30AM to 1:00PM
We are closed on Sunday and Public Holidays
- Free Economy Shipping mode using either (Airmail or Air Parcel) will take 11 to 35 days to delivery upon posted.
- Expedited shipping mode using either (DHL or Speedpost) will take 4 to 12 working days to delivery upon posted.
- If you wished to use other shipping courier company kindly contact us for a quote.
Order Process Time
- Upon received payment will take 1-3 working days to ship your order. Upon shipped will email you the tracking number.
Lose Parcel & Customs officer
- When parcel lost during the delivery we will compensate and reship you a new order again.
- If the parcel stopped or asked to pay import duty tax by your country customs officer. You need to take full responsibility for it.