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We aim to respond to your query within 24 hours during our normal working hours. If in any case, you do not receive a reply from us within 24 hours with concern to your query, it could be due to that we are contacting our suppliers/authors/our assigned branch or that it is a weekend or we are on public holidays in our country.


Our Customer service hours of operation (Hong Kong Time)


Monday to Friday from 9:30AM to 6:30PM
Saturday from 9:30AM to 1:00PM
We are closed on Sunday and Public Holidays

         Shipping Mode

  • Free Economy Shipping mode using either (Airmail or Air Parcel) will take 11 to 35 days to delivery upon posted.
  • Expedited shipping mode using either (DHL or Speedpost)  will take 4 to 12 working days to delivery upon posted.
  • If you wished to use other shipping courier company kindly contact us for a quote.

 

         Order Process Time

  • Upon received payment will take 1-3 working days to ship your order. Upon shipped will email you the tracking number.   

     

              Lose Parcel & Customs officer

    • When parcel lost during the delivery we will compensate and reship you a new order again.
    • If the parcel stopped or asked to pay import duty tax  by your country customs officer. You need to take full responsibility for it.