Delivery Infomation

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

 
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: 
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. It will take 1-3 working days upon payment received to ship your order. You will receive tracking no through email upon shipment

Shipping time: 
The time for your item(s) to travel from our warehouse to your destination.



Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2.Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Delays in delivery caused by any other beyond Martview's control, such as public holidays and Customs issues.

Lost Parcel

In the event of lost parcel during delivery, we will compensate and a replacement parcel will be shipped out.


Customs & Import Taxes

Orders may need to clear customs in your country.

Please check if your order will incur additional import duties, taxes or other customs related charges.

Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

We are not responsible for delays caused by the customs department in your country.


You can select your preferred shipping method at checkout among the ones listed here below:

Courier

        Area        

Time

Shipping Cost

DHl

Brazil

7-25 business days

Will be show

when Check out

Other countries

2-5 business days

Fedex

Brazil

7-25 business days

Other countries

2-5 business days

EMS

Brazil

25-50 business days

Other countries

7-15 business days

Aramex

Brazil

25-50 business days

Other countries

7-10 business days

TNT

Brazil

7-25 business days

Other countries

5-8 business days

Singapore Post - Standard Mail (Cannot Tracking online

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom

15-30 business days

Australia, New Zealand, Singapore

15-33 business days

Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland

15-35 business days

Russia, Denmark, India

15-38 business days

Mexico

20-40 business days

Brazil

20-60 business days

Other countries

15-40 business days

Singapore Post -Registered Mail

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom

10-20business days

Australia, New Zealand, Singapore

10-25 business days

Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland

10-28 business days

Russia, Denmark, India

10-30 business days

Mexico

15-35 business days

Brazil

20-50 business days

Other countries

10-30 business days

China Post - Registered Mail

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom

10-22business days

Australia, New Zealand, Singapore

10-26 business days

Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland

10-30 business days

Russia, Denmark, India

10-33 business days

Mexico

15-35 business days

Brazil

20-50 business days

Other countries

10-35 business days

HongKong Post - Registered Mail

United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom

10-22business days

Australia, New Zealand, Singapore

10-26 business days

Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland

10-30 business days

Russia, Denmark, India

10-33 business days

Mexico

15-35 business days

Brazil

20-50 business days

Other countries

10-35 business days